Privacy Policy
At Fabz Hair and Beyond, your privacy matters as much as your locs. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. We keep things simple — we are a hair studio, not a data company.
Who We Are
Fabz Hair and Beyond is a loc styling and hair care studio operating across three locations in Nairobi, Kenya — Embakasi, CBD, and Kitengela. We offer professional dreadlock installation, maintenance, and related hair services.
For any privacy-related questions, you can reach us at:
- Email: fabzhairandbeyond@gmail.com
- Phone (CBD): 0708 225 991
- Phone (Embakasi): 0715 974 007
- Phone (Kitengela): 0769 227 662
Information We Collect
We only collect information that is reasonably necessary to provide our services:
- Contact details — your name and phone number when you book an appointment or enquire via WhatsApp, phone, or our website form.
- Service preferences — the type of loc service you request, so our stylists can prepare appropriately.
- Usage data — standard web analytics such as pages visited, browser type, and approximate location (city level), collected automatically via cookies when you visit our website.
- Photos — only with your explicit consent, we may photograph our work for our gallery or social media. You can always decline.
We do not collect payment card information — all payments are handled in person at our studios.
How We Use Your Information
Your information is used only to:
- Confirm, reschedule, or follow up on appointments
- Send service reminders via WhatsApp or SMS (only if you have opted in)
- Respond to enquiries you send us
- Improve our website based on aggregated, anonymous usage trends
- Share portfolio photos on Instagram or TikTok (only photos you have consented to)
We will never use your personal information for unsolicited marketing, and we will never sell it.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:
- Within our studios — stylists at the branch you book will see your name and requested service.
- Service providers — platforms like WhatsApp Business that we use to communicate with you. These are governed by their own privacy policies.
- Legal obligation — if required by Kenyan law or a valid court order.
Cookies & Tracking
Our website uses minimal cookies to understand how visitors use the site (e.g. which pages are most popular). These are analytics cookies only — we do not use advertising or tracking cookies that follow you across the web.
You can disable cookies in your browser settings at any time. This will not affect your ability to use our website or book an appointment.
Data Retention
We retain appointment and contact records for up to 12 months after your last interaction with us, so that we can provide continuity of service. After that period, records are deleted or anonymised.
Analytics data is retained in aggregated, anonymous form indefinitely for the purpose of improving our website.
Your Rights
Under the Kenya Data Protection Act 2019, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your information (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Object to certain uses of your data
To exercise any of these rights, contact us at fabzhairandbeyond@gmail.com. We will respond within 14 days.
Data Security
We take reasonable steps to protect the information we hold. Our website uses HTTPS encryption. Appointment records are stored securely and access is limited to relevant studio staff.
No system is 100% secure. If you believe your information has been compromised, please contact us immediately.
Children's Privacy
Our services are available to clients of all ages, including children who attend with a parent or guardian. We do not knowingly collect personal information from anyone under 13 without parental consent.
Photos of minors are never posted publicly without explicit written consent from a parent or guardian.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to check back periodically.
Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Contact & Complaints
If you have any concerns about how we handle your data, please contact us first — we would like the opportunity to resolve the issue directly.
- Email: fabzhairandbeyond@gmail.com
If you are not satisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner of Kenya (ODPC) at www.odpc.go.ke.